• Contract IT Helpdesk Technician

    Job Locations US-FL-Merritt Island
    Category
    Enterprise Technology
    Job ID
    3464
  • Overview

    As part of a small and highly-skilled team, you will provide 1st level computer support to our engineers and staff to support a company building space vehicles.  You must have a passion for solving complex and interesting problems and be adaptable as you’ll encounter a variety of issues.  The IT Helpdesk Technician I is a member of the Information Technology department and reports directly to the Manager of IT Support.

    Responsibilities

    • Maintain a presence at the Helpdesk during business hours to log tickets, field walk-up requests and answer calls
    • Troubleshoot computers, printers, phones, and other devices through customer walk-ups, over the phone, or through an online ticketing system
    • Actively work in the online ticketing system to triage, respond, and escalate or route tickets to the appropriate teams in a timely manner to maintain department service level agreements
    • Perform 1st level Helpdesk duties, following documented procedures
    • Install, configure, deploy, and remove computer hardware, software, and peripherals
    • Image new computers and re-image existing computers
    • Maintain an inventory of all computer hardware

    Qualifications

    • Minimum of an A.S. degree in information technology or equivalent
    • 1-2 years of experience working in information technology helpdesk, basic hardware or software troubleshooting, and being in a customer facing position
    • Experience with Windows: Windows 7 and Windows 10; Microsoft Office: Outlook, Project, and Visio; Adobe products; Antivirus, Disk Encryption, and VPN applications
    • Customer service-oriented attitude to support and instruct computer users, most of whom have extensive science and engineering backgrounds, and require efficient resolution of complex problems
    • Knowledge of system imaging technologies, such as Windows Deployment Services and Microsoft SCCM
    • Able to quickly adapt to fast changing priorities and deadlines
    • Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

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