• Astronaut Experience Manager

    Job Locations US-WA-Kent
    Category
    New Shepard
    Job ID
    2573
  • Overview

    As the Astronaut Experience Manager you will extend the legacy of space explorers while pioneering access to the space frontier. In this position you will be a part of a highly talented team that is completing a rigorous test campaign and design cycle as we begin operations of a new human spaceflight system. As the Astronaut Experience Manager you will work with a team that is creating a highly differentiated offering that culminates in the customer becoming an astronaut. In this role you will have direct impact on the history of space exploration, requiring your dedicated commitment and detailed attention towards safe and repeatable spaceflight.

    Responsibilities

    • Develop a thorough understanding of astronaut needs and desires, both existing and potential, and using that knowledge to help delight customers
    • Work with the Sales, Marketing, and Customer Experience team to define and develop the end-to-end astronaut experience
    • Lead a team that will implement and manage a highly differentiated customer offering for a profoundly life changing experience
    • Lead astronaut experience operations, including managing staff at the West Texas launch site
    • Develop the astronaut hospitality program, training content, and facility definition
    • Lead process improvement initiatives for astronaut experience operations design and execution
    • Execute safety and mission assurance processes and educate customers about Blue’s processes
    • Support definition and hiring of the Blue Origin astronaut experience operations team
    • Personnel and budget management
    • Create and manage the astronaut manifest
    • Support New Shepard Customer program manager
    • Provide technical support to astronaut sales and marketing

    Qualifications

     

    • Bachelor’s degree
    • 7+ years luxury and/or adventure hospitality experience with management positions and oversight of departments and teams
    • Customer obsession
    • Ability to deliver on multiple deadlines and prioritize compulsively as a self-directed individual, comfortable with a fast-paced, ambiguous environment
    • Ability to think and act both strategically and tactically, deal with ambiguity, manage changing priorities and influence others
    • Demonstrated success as a comprehensive leader – builder, operator, a passionate advocate for customer needs and an unyielding driver for successful business results
    • Excellent communication skills, written and verbal
    • Excellent planning, execution, and coordination skills
    • Experience managing hospitality operations, including budget and cost management
    • Experience defining hospitality-focused customer experiences
    • Analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases, as well as the ability to clearly communicate insights to others
    • Must be a U.S. citizen or permanent resident (current Green Card holder)

    Desired

    • Successfully managed a geographically diverse team
    • Experience working with safety and mission assurance processes
    • International hospitality experience
    • Luxury brand experience
    • Experience working in a lean, start up environment
    • Experience managing significant subcontracts
    • MBA preferred

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